How It Works
Learn how to get started with Go2Pay and make the most of our platform.
Video Tutorials
Getting Started
A complete walkthrough of setting up your vendor account and creating your first product.
Order Redemptions
Learn how to manage and redeem customer orders efficiently.
Resources
User Agreement
Terms and conditions for using the Go2Pay platform.
User Documentation
Detailed guide covering all Go2Pay features and settings.
Pricing
View our transparent pricing and fee structure.
Add a Product or Service
What are products?
A product is anything you sell — a burger, a service, a digital download, whatever. Once you add it, it shows up in your POS, on payment links, and anywhere customers can buy from you.
How to add one
- Click Products in your menu
- Click + Add Product
- Fill in: Name, Price, Category, Photo (optional), Description
- Click Save — your product is live instantly
Make it shine
- Clear name: Customers should know exactly what they're buying
- Check your price: Once saved, that's what people pay — double-check!
- Add a photo: Pictures drive sales, especially for food and services
Share your products
Once a product exists, you can get a link to send to customers:
- 📱 Text or email the link to friends and family
- 🌐 Put it on your website or social media
- 📲 Make a QR code from the link for posters or menus
- 📊 See who clicks and buys through that link
Manage your stuff
- Edit: Change name, price, or photo anytime
- Hide: Turn a product off without deleting — good for sold out
- See sales: Check how many times it's been bought and revenue
- Delete: Remove products you don't sell anymore (can't undo!)
Payment Requests
What are payment requests?
Payment requests are one-time payment links you send to specific customers. Perfect for invoices, bills, or any situation where you need someone to pay you a specific amount.
How to create one
- Click Payment Request in your menu
- Enter customer details (name, email, phone, address)
- Add a note explaining what the payment is for
- Enter the amount you want to request
- Choose: Save, Save & Send, or Save & Show QR
What happens next
- Save: Creates the request but doesn't send it yet
- Save & Send: Emails the payment link to the customer immediately
- Save & Show QR: Generates a QR code you can print or display
Track your requests
All payment requests are saved in your account. You can:
- 📊 See which ones have been paid and which are pending
- 🔄 Resend payment links if needed
- 📱 View customer details and payment history
- 💰 Track revenue from payment requests
Perfect for
- 🏢 Sending invoices to clients
- 💼 Collecting payments for services
- 🏠 Rent or bill payments
- 🎟️ Event tickets or registrations
- 📦 Custom orders or deposits
Subscriptions
What are subscriptions?
Subscriptions let you charge customers automatically on a schedule — weekly, monthly, quarterly, or yearly. Think memberships, dues, retainers, or any recurring plan. The customer enters their card once, and Go2PAY charges it every billing period for you.
How to create one
- Click Subscriptions in your menu (or + Create → Subscription)
- Click + New Subscription
- Fill in: Name, Price, and Billing interval (weekly / monthly / quarterly / yearly)
- Optional: free trial days, a one-time setup fee, an image, and a description
- Click Save — you get a shareable link, QR code, and an embeddable Subscribe card
How customers subscribe
- 🔗 Share the subscribe link, QR code, or embed the Subscribe card on your website
- 💳 The customer fills in their details and card once, and confirms the recurring terms
- 🔁 Go2PAY charges their card automatically every billing period — no reminders needed
- 🧾 They get an emailed receipt for the first charge and every renewal
Managing subscribers
- See who's subscribed: status, card, next charge date, and cycles on the plan page
- Pause / resume or cancel a subscriber anytime — they're never charged again after cancelling
- Self-service: customers can update their card, switch plans, or cancel from their own manage page
- Auto-cancel on chargeback: optionally stop billing automatically if a charge is disputed
Getting paid
- Each successful charge lands in your balance just like any other sale
- Withdraw your subscription earnings the same way you withdraw product sales
- Track recurring revenue and active subscribers right from your dashboard
Point of Sale (POS)
What is POS?
POS is your digital cash register. It's designed to be super fast — perfect for busy in-person sales. Add products to a cart, take payment, and you're done. No printing, no forms, no slow page reloads.
How to ring up a sale
- Click on POS in your menu
- Search for a customer if you know them (or skip for new)
- Click the items you want to add to the cart
- See the total update instantly on the right
- Click Pay to take the payment
When you sell multiple items
Take the card right on your phone
Pro tips
- Keep your products updated so you find what you need fast
- Save customer names when they come back
- Always double-check the total before paying
- Process refunds right away — 1-2 days to card
Tap to Pay
What is Tap to Pay?
Your phone becomes the card reader. Take in-person card payments anywhere — at your stall, at the door, on delivery — with no extra hardware. The customer taps their contactless card, Apple Pay or Google Pay phone on the back of your Android phone and the money lands straight in your Go2PAY balance.
Take a tap payment from a Product
- Install the Go2PAY app from Google Play and log in with your vendor account
- Go to Products and open the product you're selling
- In the green "Take a Payment Now!" box, set the quantity — the total updates as you go
- Press Charge Card — Tap to Pay
- The customer taps their card, Apple Pay or Google Pay phone on the back of your phone
- Done — you'll see the confirmation instantly and the sale lands in your Orders
Take a tap payment from the POS
- Open the POS tab in the Go2PAY app and add items to the cart — any mix of products and quantities
- Tap Checkout, add the customer's details if you have them, and choose Card
- On the payment screen press Tap to Pay — or let the customer scan the QR code to pay on their own phone instead (if you entered their email, they also receive a Pay Now link by email)
- The customer taps their card or phone on the back of your phone
- Paid — the order is marked complete and a receipt is emailed automatically when you collected an email
Good to know
- The customer pays the card processing fee on top, just like your other card sales — your earnings are the amount minus the standard Go2PAY fee
- Collecting the customer's email sends a receipt and gives you a record that helps with any payment questions or disputes
- Tap payments are chip-secured (EMV) — in-person taps carry stronger fraud protection than online card payments
- Refunds work like any other sale: the money goes back to the tapped card automatically
- Android now — iPhone support coming soon
Scanning Receipts with QR Codes
What's a QR code receipt?
When a customer completes a payment with Go2Pay, they get a receipt with a QR code. By scanning this code with their phone camera, they can instantly see their order details — no app needed, no printing required.
How to use it
- A QR code appears on the receipt after payment is complete
- The customer opens their phone's camera or a QR scanner app
- They point it at the code on the receipt
- ✨ Boom — their order details show up instantly
Codes not working?
- Won't scan: Keep receipt clean and code clear. Better lighting helps.
- Getting error: Code might be old. Email go2pay@go2fete.com with order #
- Order not found: Check your order # matches the receipt
Disputes & Chargebacks
What is a dispute?
A dispute (also known as a chargeback) occurs when a customer contacts their bank or card issuer to reverse a payment. Common reasons include the customer not recognising the charge, not receiving the product, or believing the charge was fraudulent. When a dispute is filed, Go2Pay is notified automatically by Stripe and the dispute appears in your dashboard.
How disputes affect your payouts
While a dispute is open (statuses: Needs Response, Under Review, or Prevented), the disputed amount is placed on hold and deducted from your available withdrawal balance. This ensures funds are available if the dispute is resolved in the customer's favour. If the dispute is Won, the hold is released and you retain the funds. If the dispute is Lost, the amount is charged back to the customer.
Viewing your disputes
Navigate to Disputes from the navigation bar to see all disputes associated with your account. Each dispute shows the disputed amount, reason, current status, the related order, and the date it was filed. Click View on any dispute to see full details including Stripe reference IDs.
Dispute statuses
What to do if you receive a dispute
- Review the dispute details and the related order in your dashboard.
- Gather any supporting evidence — receipts, delivery confirmations, customer communications, screenshots of the product or service delivered.
- Contact us at go2pay@go2fete.com with the dispute ID and your evidence so we can submit it on your behalf.
- Respond promptly — disputes have strict deadlines set by the card network.
Tips to prevent disputes
- Use clear product descriptions and accurate images so customers know what to expect.
- Provide prompt customer service and respond to refund requests quickly.
- Include your business name on receipts so charges are recognisable on bank statements.
- Keep records of delivery or service fulfilment for every order.